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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D P

October 26, 2026

5  out of  5
rating by D P
"⭐⭐⭐⭐⭐

Excellent customer service at Carl Nguyen State Farm! Special thanks to Kate, Jae, and Edilyn for being professional, knowledgeable, and always willing to help. The team makes insurance easy to understand and provides a great experience. Highly recommend!"
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Johnny Levy

October 26, 2026

5  out of  5
rating by Johnny Levy
"Great customer service!
Jae is always helpful whenever I come into the office."
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Ramon Rosario

October 26, 2026

5  out of  5
rating by Ramon Rosario
"Jae & Wayne were absolutely great while assisting me to update my policies and providing new info that I didn’t know about my policy."
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Lesli C Pizarro Walker

October 23, 2026

5  out of  5
rating by Lesli C Pizarro Walker
"Best office ever love going over there and Edilyn is always takes
good care of me"
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Lautaro Brehm

October 22, 2026

5  out of  5
rating by Lautaro Brehm
"Kate did an amazing job explaining and providing the best service available!!!"
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Kori Sellers

October 22, 2026

5  out of  5
rating by Kori Sellers
"Jae, Edilyn, Kate, Wayne & Alex are such a core team!
Always great customer service and professionalism."
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Remy Salomon

October 22, 2026

5  out of  5
rating by Remy Salomon
"Jae Johnson was amazing"
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Maroma Dorsainvil

October 22, 2026

5  out of  5
rating by Maroma Dorsainvil
"Alex and edilyn was super helpful helping me to get a life policy for me and my husband"
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erik Rogers

October 21, 2026

5  out of  5
rating by erik Rogers
"Has always helped me, given me the best rates, and been just a wonderful person and experience to talk with"
We responded:
"Thank you for your review. We take pride in saving money while providing the best rates and service to our customers. Appreciate your continued business! "
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ROBERT Collier Way

October 15, 2026

5  out of  5
rating by ROBERT Collier Way
"EDILYN IS A GREAT AMAZIN PERSON AND SHE HELPED ME OUT ALOT I WAS PAYING ALOT ON MY SR22 INSURANCE I REALLY APPRECIATE HER FOR HER HARD WORK."
We responded:
"Thank you, Robert, for your review! Edilyn loves her job and always willing to go above and beyond. Appreciate your business! "
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Frantz Lipre

October 9, 2026

5  out of  5
rating by Frantz Lipre
"THANK YOU KATE FOR HELPING ME, SO DEDICATED"
We responded:
"Thanks for your review on Kate. She’s super dedicated to helping customers with all their insurance needs. Appreciate your continued business! "
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Helen

September 28, 2026

5  out of  5
rating by Helen
"Edilyn knowledge and professional"
We responded:
"Thank you for your review. Edilyn has been in the insurance industry for over 5 years. She is knowledgeable and prompt when assisting customers with their insurance needs. Appreciate your business! "
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Milor Lesperance

September 28, 2026

5  out of  5
rating by Milor Lesperance
"edilyn is always welcoming when I come to the office to pay my bill"
We responded:
"Thank you for your review. Edilyn loves what she does in assisting customers with their insurance needs. Appreciate your continued business!"
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Bency Pierre

September 24, 2026

5  out of  5
rating by Bency Pierre
"Edilyn is very helpful and appreciate…!"
We responded:
"Thank you for your review on Edilyn! She is wonderful and always willing to assist everyone with all their insurance needs. Appreciate your business!"
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John Brown

September 16, 2026

5  out of  5
rating by John Brown
"Prompt and responsive. Carl and his team, especially Katy, are great to work with."
We responded:
"Thank you for your review on Kate. She is prompt and always willing to assist customers with all their insurance needs. Appreciate your business! "
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Evan O'Donnell

September 10, 2026

5  out of  5
rating by Evan O'Donnell
"Kate was able to quickly assist me in getting me the information needed to change my policy! The BEST State Farm office in all of Florida, keep it up Mr Nguyen!"
We responded:
"Thank you for your review, Evan. Kate is fast and efficient. Appreciate your continued business with us! "
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Samuel Nguyen

September 1, 2026

5  out of  5
rating by Samuel Nguyen
"Kate helped me with auto and home insurance, really useful and detail. She was really patience and took all her time for the elder like me. thanks"
We responded:
"Thank you god your review. Kate is pleasant and patient in assisting customers with their insurance needs. Appreciate your continued business!"
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Vũ Quang Minh Tâm

August 21, 2026

5  out of  5
rating by Vũ Quang Minh Tâm
"I'm highly recommended everyone to come here if you have any question or problem about car insurance. The staff member who took care me today, Kate Nguyen, she is supercalifragilisticexpialidocious. She answered all my question easily, and showed me the best thing I can have when Im stay with State Farm. Very appreciated❤️❤️"
We responded:
"Thank you for your review on Kate. She is fabulous and loves to assist customers with their insurance needs. Appreciate your continued business!"
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Huong Do

August 20, 2026

5  out of  5
rating by Huong Do
"I had a great experience working with my insurance agent, KATE ! She helped me find a much more affordable car insurance rate , instant life insurance and she was very patient, helpful, and thorough throughout the whole process. She took the time to answer all my questions and made everything easy to understand. I really appreciate her excellent service and would definitely recommend her to anyone looking for a great insurance agent!"
We responded:
"Thank you for your review on Kate! She is wonderful and patient when it comes to finding the right combination of coverage to meet the insurance needs of our customers. Appreciate your business!"
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Valerie Glover

August 12, 2026

5  out of  5
rating by Valerie Glover
"I was greeted with the most professional customer service given by Edilyn. She proceeded to give me in depth information regarding purchasing an automobile policy with State Farm. Edilyn thank you so much for your immaculate professionalism."
We responded:
"Thank you for your review on Edilyn. She is very professional and knowledgeable about all insurance matters. Appreciate your business! "
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Sug Vlz

August 10, 2026

5  out of  5
rating by Sug Vlz
"Edilyn es la mejor,

⭐️⭐️⭐️⭐️⭐️"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que tuviste una excelente experiencia con Edilyn. Le haremos llegar tus amables palabras. ¡Esperamos verte de nuevo muy pronto!"
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Jason Durbin

August 6, 2026

5  out of  5
rating by Jason Durbin
"I had an outstanding experience working with Edilyn Santana to arrange renters insurance for my son’s apartment at Knight’s Circle near UCF. With apartment communities increasingly requiring proof of renters insurance before move-in, I expected the process to involve a lot of back-and-forth, confusing paperwork, and time that I simply did not have in my schedule. Edilyn made the entire experience remarkably easy from beginning to end!

Her communication was excellent, and she worked quickly to get everything completed. She provided the documents I needed promptly, and they were exactly what the apartment complex required. She also took the time to explain the coverage thoroughly, answer my questions, and guide me through each step of the process without ever making me feel rushed or pressured.

I was so impressed with Edilyn’s professionalism and level of service that I later asked her to arrange renters insurance for my daughter as well. Once again, she handled everything efficiently and made the process completely stress-free. That kind of consistency says a great deal about the care she gives her customers.

Edilyn is knowledgeable, responsive, patient, and clearly well versed in the insurance industry. Most importantly, she provides helpful guidance without the pushy sales approach people sometimes expect when dealing with insurance. Her customer service was truly exceptional and far above what I normally encounter. She was an absolute pleasure to work with, and I would confidently recommend her to anyone looking for an insurance professional who communicates well, follows through, and genuinely makes the process easier for her clients."
We responded:
"Thank you so much, Jason, for your review on Edilyn. She has over 5 years of insurance experience. She is very knowledgeable and loves to assist customers with all of their insurance needs. Appreciate all the referrals and your continued business! "
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Henry Long

August 3, 2026

5  out of  5
rating by Henry Long
"Edilyn is the best agent I have had"
We responded:
"Thank you for your review of Edilyn. She is wonderful and we are thrilled she is on our team. Appreciate your continued business! "
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Jhon Hyacinthe

July 30, 2026

5  out of  5
rating by Jhon Hyacinthe
"thanks Kate for helping me with insurance and save some expense 😍"
We responded:
"Thank you for your review of Kate. She lives to help customers with save money while providing solutions for their insurance needs. Appreciate your continued business! "
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Juan Carlos Perozo

July 29, 2026

5  out of  5
rating by Juan Carlos Perozo
"Edelyn Santana , is the Best, very professional , high Customer oriented, very proactive , always find the way to support and help.."
We responded:
"Thank you for your review. Edilyn is the best in helping customers with all of their insurance needs while being patient and altruistic. Appreciate your business! "